SPECIAL COVID 19 UPDATES
Please be aware that USPS is experiencing massive network-wide delays.
This will impact your orders in the following ways:
- It will take longer for USPS to scan in your packages. This means you might get a tracking status of ‘Pre-shipment” for up to 5 days. Your package is at UPSP waiting to be scanned in and sorted by a postal worker.
- Your orders will require more time to deliver. USPS currently has a major shortage in drivers and transportation, as stated on their website.
- With the exception of promotions or flash sales, orders qualify for free shipping at $100.
- Free shipping applies to U.S. orders only.
- All orders under 16oz will ship First Class Mail.
- Orders that select any free shipping offers will be shipped using the most economical carrier and service.
- USPS Priority Mail is not express or overnight.
- All express mail will explicitly say "express", "overnight", or "next day" when selecting.
- Express orders placed before 11am EST, Monday-Friday will generally ship the same day.
- Express orders placed after 11am EST will ship the following business day.
- We do not ship Express or Expedited orders on Saturday or Sunday. All Express and Expedited orders ship Monday thru Friday with the exception of observed federal holidays. If you place your order after 11am on Friday, it will ship the following Monday.
- Our shipping partners are USPS, FedEx and DHL.
- FedEx Express, USPS Express and DHL Express do not qualify for free shipping offers.
- All orders that have been shipped to an incorrect address will require a new shipping label. Once the package returns to our facility, we will contact you to inquire about reshipping your order. If you want your order reshipped, we will send an invoice for the cost of shipping. If we are unable to receive a response from you in 3 business days, we will issue a refund to the original payment method, less the original amount you paid for shipping. For items that are final sale, you will receive store credit.
- If you submit a request for our team to update a shipping address after you've placed an order, we cannot guarantee your shipping address will be updated before your order ships.
- If your package has already left our facility, please see if USPS (for US-Customers) can intercept your package before returning the package back to our facility. You can read more about it here: https://www.usps.com/manage/package-intercept.htm
- Items that are final sale or discontinued are not eligible for refund to your original payment method. Store credit will be issued and is valid for the term of 1 year.
The Wrap Life is not responsible for packages and/or additional fees that are associated with shipment to an incorrect address.